AWS Technical Architect

United StatesRemoteFull-time$87k–$266k2026-10-26 → 2026-11-10

Hybrid

Core

Design and lead enterprise-level contact center solutions on AWS, integrating Salesforce and other platforms to drive customer success and operational efficiency.

Role type

Senior IC AWS Technical Architect (Contact Center)

Builds

Scalable contact center architectures, contact flows, and integrations for enterprise clients.

Domain

Cloud infrastructure + Contact Center as a Service (CCaaS)

Required skills

AWS cloud architecture, Contact Center design, API integration, Infrastructure as Code (CDK/Terraform), Scripting (Python/Java/.NET/Node.js), Workforce Management, Salesforce Service Cloud, Pre-sales consulting

Preferred skills

Experience with Genesys/Cisco/Avaya/Twilio, Agile/Scrum methodologies, Technical leadership

Technologies

AWS Connect, Lambda, Lex, CloudFormation, CDK, Terraform, WebRTC, SIP, Jenkins, GitLab CI/CD

Responsibilities

Conduct technology assessments and ROI analysis for CCaaS migration, translate business requirements into contact center designs, lead discovery and solution estimation, mentor technical teams, act as liaison between technical teams and stakeholders, deliver customer training and documentation, drive best practices in solution delivery.

Seniority

Senior, hands-on IC with strategic leadership

About neuraflash

NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!