AWS Technical Architect
Core
Architect and lead the design, implementation, and delivery of AWS-based contact center solutions (Amazon Connect) for enterprise clients, integrating with Salesforce and other CRM/WFM platforms.
Role type
Senior IC AWS Technical Architect (Contact Center)
Builds
Scalable contact center solutions on AWS Cloud (Amazon Connect, Lambda, Lex, Contact Flow) integrated with Salesforce and third-party dialers/CRM.
Domain
Cloud Architecture, Contact Center as a Service (CCaaS), Salesforce Integration
Required skills
AWS Cloud Architecture, Amazon Connect, Salesforce Service Cloud, API Integration (WebRTC, SIP), Infrastructure as Code (Terraform, CDK), Scripting (Python, Java, C#, Node.js), Contact Center Routing, Workforce Management (WFM), Pre-sales/Consulting
Preferred skills
Genesys/Cisco/Avaya/Twilio platform knowledge, Outbound dialer experience, Agile/Scrum methodologies
Technologies
AWS CloudFormation, Amazon Connect, Lambda, Lex, Terraform, AWS CDK, Jenkins, GitLab CI/CD, WebRTC, SIP, Salesforce
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migration; Translate business requirements into contact center design; Oversee and mentor technical teams; Lead discovery and solution estimation; Deliver customer training and documentation; Manage project communications and stakeholder expectations.
Seniority
Senior, hands-on IC with strategic leadership
