Global Account Operations Manager
Core
Lead strategic programs and process redesign for the Global Account Management team to improve outcomes for PlayStation partners and internal stakeholders.
Role type
Senior strategy and operations manager
Builds
Scalable operating models, executive decision frameworks, and partner engagement programs
Domain
Gaming industry, third-party account management, business operations
Deliverable
dashboards & analysis
Required skills
Strategic program management, process redesign, data analysis, executive presentation design, stakeholder management, cross-functional collaboration, risk management, AI/automation adoption
Preferred skills
Management consulting background, experience at leading tech/platform companies, partner-facing account management experience, interest in gaming/media/entertainment
Technologies
PowerPoint, Excel
Responsibilities
Lead strategic programs and projects through scoping, planning, delivery, and continuous improvement; Redesign core GAM programs to simplify processes and improve scalability; Own operating mechanisms like partner engagements and title launch tracking; Structure ambiguous problems and build data-backed recommendations for senior leadership; Create executive-ready presentations and briefings; Analyze data to track performance and inform priorities; Build dashboards and reporting standards; Support business rhythm cycles including forecasting and planning; Represent the team cross-functionally with finance, legal, and other partners; Manage timelines, dependencies, and risks across multiple workstreams; Improve team efficiency using AI and automation
