Global IT Support
Core
Deliver exceptional IT support across the globe via a ticketing system, with a primary focus on resolving issues in the LATAM region, while providing dedicated in-office support.
Role type
Global IT Support Administrator
Builds
IT support services for a global creative agency team
Domain
IT Services / Creative Agency
Required skills
IT troubleshooting, ticketing systems, employee account lifecycle management, asset management, IT policy documentation, Mac/macOS support, MDM software, Google Workspace, Microsoft Active Directory, PowerShell, application support (MS365, Adobe, Azure, Slack), networking basics, SSO solutions, automation tools
Preferred skills
Windows support, Jamf, Crowdstrike, Freshservice, vulnerability scanners, network mapping tools
Responsibilities
Deliver global and regional IT support via ticketing system; Provide on-site IT support at the office; Troubleshoot IT-related issues via video call or Slack; Manage onboarding and offboarding of employee accounts; Maintain IT policies, procedures, and documentation; Audit and maintain asset management systems
Seniority
Mid-level, hands-on IC
