Global IT Support
Core
Delivering global IT support via ticketing systems and in-office assistance to the Buenos Aires office.
Role type
Global IT Support Administrator
Builds
IT support services for the global organization, primarily focusing on the LATAM region
Domain
IT Operations / Help Desk
Required skills
IT support troubleshooting, Mac and macOS administration, MDM software, Google Workspace, Microsoft Active Directory, PowerShell, asset management, networking fundamentals, SSO solutions
Preferred skills
Automation tools (Workato, BetterCloud), Freshservice, Linux/Windows systems, Ethical Hacking tools
Technologies
Mac, macOS, Google Workspace, Microsoft Active Directory, Jamf, Crowdstrike, Office365, Slack, Freshservice, OneLogin, OKTA, DUO, Workato, BetterCloud
Responsibilities
Deliver IT support across the globe via ticketing system; Provide in-office IT support to the Buenos Aires office; Troubleshoot IT-related issues via video call or chat; Manage employee account onboarding and offboarding; Audit and maintain IT policies and documentation; Manage IT inventory and assets
Seniority
Mid-level, hands-on IC
