Automation Lead
Core
Lead ITSM automation function, designing and building pipelines to transform manual processes into automated workflows for IT operations.
Role type
Senior IC automation lead (ITSM)
Builds
Production automation solutions (runbook automation, operational workflows, end-to-end process automation) for ITSM domains
Domain
Telecommunications / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT automation engineering, Python, Ansible, AWX, stakeholder management, process analysis, roadmap planning, team leadership
Preferred skills
Event-driven automation, influencing senior stakeholders on process change
Technologies
AWX, Ansible, Python
Responsibilities
Lead a team of automation engineers, design and maintain automation solutions, define automation standards, own the automation roadmap, track impact metrics, collaborate with cross-functional team leads
Seniority
Senior, hands-on IC with leadership responsibilities
