Customer Success Manager II - EMEA
Core
Drive adoption and expansion of an intelligent workflow automation platform for IT, security, and engineering teams.
Role type
Senior Customer Success Manager (Technical)
Builds
Customer adoption, usage expansion, and strategic account growth for an API-enabled automation platform.
Domain
SaaS / Workflow Automation / IT & Security
Required skills
Technical account management, SaaS customer success, API knowledge, complex problem solving, stakeholder management, data analysis
Preferred skills
Second European language, cybersecurity/DevOps domain knowledge
Technologies
APIs, SaaS platforms, account dashboards
Responsibilities
Lead customer onboarding and adoption, translate technical needs to product teams, manage account health and renewals, identify expansion opportunities, partner with internal teams on account plans.
Seniority
Senior, hands-on IC
