Functional Lead, AI & Agentforce Delivery
Core
Lead delivery of Agentforce and AI implementation projects on Salesforce and AWS platforms, guiding customers from sales to project execution and managing solution outcomes.
Role type
Senior Functional Lead (AI & Agentforce Delivery)
Builds
AI-powered customer solutions using Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce
Domain
Professional Services / Consulting / Generative AI / CRM
Required skills
Salesforce Admin, Sales Cloud Consultant, Service Cloud Consultant, AI tooling, project management, SOW/Change Order contracting, stakeholder management, agile methodology
Preferred skills
Bachelor's degree in Business, Engineering, IT, or Management
Technologies
Salesforce, AWS, Agentforce, Einstein, Service Cloud Voice, Amazon Connect
Responsibilities
Manage overall delivery of Agentforce and AI implementation projects; Act as thought leader guiding customers on use cases and business outcomes; Transition customers from sales to delivery including SOW review and kick-off; Plan, monitor, and manage project financials, scope, and schedule; Serve as primary day-to-day point of contact for clients; Facilitate status meetings with stakeholders; Manage project team members; Report documented and measured outcomes prior to closeout.
Seniority
Senior, hands-on IC with leadership responsibilities
