Team Leader ( Cruiseabout )- Sydney Northern Suburbs, NSW
Core
Lead a team of travel agents in a Sydney store, managing cruise bookings, sales targets, and customer inquiries.
Role type
Senior IC travel agent team leader
Builds
Cruise holiday packages and bookings for customers
Domain
Travel industry, specifically cruise lines
Deliverable
product features
Required skills
GDS experience, sales target management, team leadership, customer service, upselling and cross-selling, product knowledge
Preferred skills
Experience in the cruise or travel industry, ability to work under pressure
Responsibilities
Quoting, booking and invoicing cruise bookings and packages; Ensure KPIs are met and exceed monthly sales targets; Support and handle walk-in, email & telephone enquiries; Maximise sales opportunities by upselling & cross-selling; Monitor and action all relevant mailboxes daily; Maintain accurate and comprehensive product information