Senior Analyst
Core
Escalation point for Level 1 support, diagnosing and resolving complex hardware, software, and connectivity issues for MSPs and internal IT organizations.
Role type
Senior IT Support Technician (Escalation)
Builds
Stable and secure IT environments for customers
Domain
IT Operations / Microsoft Technology Stack
Required skills
Microsoft 365 administration, Active Directory management, Entra ID (Azure AD) administration, Windows 10/11 administration, PowerShell scripting, network troubleshooting (TCP/IP, DNS, DHCP, VPN), Intune device management, hardware/software diagnostics
Preferred skills
Azure or hybrid cloud environment support, IT project participation
Technologies
Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, Intune, Active Directory, Entra ID, Windows 10/11, PowerShell
Responsibilities
Diagnose and resolve complex hardware, software, and connectivity issues; Administer Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Intune); Manage user accounts and permissions in AD/Entra ID; Deploy and maintain Windows devices; Apply patches and security updates; Troubleshoot network connectivity (Wi-Fi, VPN, local network); Automate tasks using PowerShell; Document resolutions; Assist with onboarding/offboarding; Support Microsoft Teams Rooms.
Seniority
Senior, hands-on IC
