Customer Support Specialist (Bengaluru, India)
On-site
Core
Resolve customer tickets, troubleshoot technical issues, and review AI-generated output for the Figma design platform.
Role type
Customer Support Specialist (SaaS)
Builds
Customer success and product feedback loop for Figma's design and AI tools
Domain
SaaS / Design Tools / AI
Deliverable
dashboards & analysis
Required skills
Zendesk, technical troubleshooting, AI tool usage, design tool familiarity, written communication
Preferred skills
UX/product design background, AI design tools, self-serve and enterprise support experience
Responsibilities
Resolve customer tickets via email, troubleshoot product issues, review AI credit usage, write bug reports, facilitate customer calls, create guides from product updates
Seniority
Mid-level, hands-on IC
