Head of Digital Experience
Core
Lead the B2B Operational Excellence team to drive digital channel strategy, optimize online customer experiences (e-sales, e-support), and simplify digital interfaces for SME and Major Accounts.
Role type
Head of Digital & Online Experience (B2B)
Builds
Digital interfaces, online tools, customer APIs, and seamless customer journeys for Telia B2B.
Domain
Telecommunications, B2B, Digital Transformation, Customer Experience.
Deliverable
product features
Required skills
Leadership of Product Managers and UX/UI designers, Digital channel strategy, B2B telco industry experience, SME and Major Account management, AI and Analytics utilization, Cross-functional change management, Strategic planning and tactical execution.
Preferred skills
Experience with self-service capabilities, Complex organizational collaboration, Measurable outcome delivery.
Technologies
Customer APIs, Online tools, Digital interfaces.
Responsibilities
Define and drive digital channel strategy across e-sales and e-support, Create intuitive 'one Telia' online experiences, Consult with customers and stakeholders for alignment, Cooperate with IT and Customer Operations to grow online volumes, Balance strategic direction with tactical execution.
Seniority
Senior, hands-on IC with leadership responsibilities.
