Lead Global D2C Excellence & Transformation Manager
Core
Lead the global Direct-to-Consumer (D2C) Operations transformation agenda for PlayStation, acting as the key interface between commercial teams and Operations to ensure scalable support for D2C growth.
Role type
Senior IC transformation manager (D2C operations)
Builds
Global D2C operational capabilities, scalable systems, and processes for PlayStation Direct
Domain
Gaming / Entertainment / Direct-to-Consumer eCommerce
Deliverable
product features
Required skills
D2C/eCommerce business models, global matrix organization experience, program leadership, stakeholder management, strategic planning, data analysis, financial acumen
Preferred skills
MBA, Supply Chain expertise
Technologies
Front-end commerce systems, payment systems, fraud detection systems
Responsibilities
Lead the global D2C Operations transformation roadmap; Drive operational readiness for D2C initiatives including geo-expansion and product range expansion; Partner with Supply Chain, Logistics, and Technology to improve service levels and efficiency; Establish governance and performance metrics to track transformation progress; Translate commercial requirements into operational plans and delivery programs.
Seniority
Senior, hands-on IC