Customer Success Manager
Core
Strategic anchor for enterprise accounts, owning the post-sale relationship from deployment through renewal and expansion.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Long-term customer relationships, successful deployments, and revenue retention/expansion
Domain
Cybersecurity, Cloud Security, Identity & Access Management (PAM, IAM)
Deliverable
client delivery
Required skills
Enterprise account management, project management, technical coordination, executive communication, cybersecurity domain knowledge, cloud platform familiarity, cross-functional collaboration
Preferred skills
Experience with regulated industries (finance, healthcare, government), familiarity with infrastructure tools (Terraform, Kubernetes, Vault), prior PAM/IGA vendor experience
Technologies
AWS, Azure, GCP, Okta, Azure AD, PAM, IAM, IGA, SSO, RBAC, ABAC
Responsibilities
Lead structured onboarding programs, host monthly technical check-ins, deliver executive Quarterly Business Reviews (QBRs), monitor account health and mitigate churn risk, manage end-to-end deployment timelines, coordinate with internal teams (CS Engineers, Product, Pre-Sales), advocate for customer needs internally, drive customer advocacy efforts
Seniority
Senior, hands-on IC