Senior Technical Support Specialist
Core
Lead technical support and issue resolution for Agility's commercially deployed humanoid robots in warehouses and manufacturing facilities.
Role type
Senior Technical Support Specialist (Robotics)
Builds
Operational stability and customer satisfaction for robotics deployments
Domain
Robotics / Automation / Logistics
Deliverable
client delivery
Required skills
Advanced troubleshooting, customer interaction, technical analysis, root cause analysis, documentation, cross-functional collaboration
Preferred skills
Robotics passion, prior customer support experience
Technologies
Agility Robotics products and services
Responsibilities
Lead response and resolution of complex external and internal customer issues; Investigate and solve advanced technical or operational issues; Provide customer support via phone, email, and other channels; Manage efforts to assist customers with troubleshooting complex technical issues; Work closely with engineering and technical teams to drive timely resolution; Document and track customer interactions and issue resolutions; Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions; Follow up with customers to ensure issues are fully resolved and they are satisfied; Proactively identify opportunities to improve products and services based on customer feedback.
Seniority
Senior, hands-on IC
