Customer Success Manager
Core
Manage a portfolio of manufacturing customers, driving adoption, engagement, and ROI from the Poka connected worker platform.
Role type
Customer Success Manager (Manufacturing)
Builds
Adoption of Poka platform for Continuous Improvement (CI) and Total Productive Maintenance (TPM) initiatives
Domain
Industrial manufacturing / SaaS
Deliverable
production ML models
Required skills
Manufacturing operations experience, Lean/CI/TPM knowledge, stakeholder management, operational data analysis, training facilitation, English communication
Preferred skills
Green Belt certification, AI tool proficiency, French language
Technologies
Poka platform, AI tools
Responsibilities
Manage customer portfolio and drive adoption, build relationships with plant managers and operators, guide customers on CI/TPM use cases, run business reviews, identify expansion opportunities, collaborate with product and sales teams, travel to customer sites
Seniority
Mid-level, hands-on IC