Technical Customer Support Associate
Core
Provide direct technical and account support to Jamf customers via phone, chat, and email, focusing on first-touch issue resolution for product installation, troubleshooting, and integration.
Role type
Technical Customer Support Associate
Builds
Customer support outcomes and issue resolutions for Jamf's device management platform
Domain
Enterprise IT / Mobile Device Management (MDM)
Deliverable
client delivery
Required skills
Customer-facing communication, problem-solving, basic technical troubleshooting, CRM/support tools proficiency, workflow guidance
Preferred skills
Bachelor's degree, experience with ServiceNow or Intercom, familiarity with diagnostic tools, ability to work in fast-paced environments
Technologies
ServiceNow, Intercom, Jamf products
Responsibilities
Field customer inquiries via phone, chat, and email; diagnose and resolve technical and account issues; guide customers through workflow steps; escalate requests when necessary; stay current on product features and industry trends; participate in ongoing training sessions
Seniority
Individual Contributor, entry to mid-level
