SPP Onboarding and Growth Specialist
Core
End-to-end ownership of supplier accounts for BILL's Supplier Payments Plus (SPP) enterprise offering, managing onboarding, activation, retention, and upsell opportunities.
Role type
Senior Solutions Consultant / Account Manager (Enterprise)
Builds
Supplier Payments Plus (SPP) platform features including payment routing, consolidated remittance, and ERP integrations
Domain
Fintech / Financial Automation / Supplier Payments
Required skills
SaaS onboarding and implementation, enterprise account management, post-sale relationship ownership, product adoption and activation, churn risk identification, upsell and expansion revenue, technical aptitude for integrations and payment workflows, Salesforce proficiency
Preferred skills
Fintech or payments domain experience, ERP systems familiarity (NetSuite, SAP, Oracle), Gainsight experience
Technologies
Salesforce, Gainsight, NetSuite, SAP, Oracle
Responsibilities
Own end-to-end onboarding for new SPP supplier accounts including configuration and go-live; Serve as primary post-sale point of contact for enterprise accounts; Drive product adoption and activation; Monitor account health and execute retention strategies; Identify and close upsell opportunities; Deliver white-glove support and resolve technical issues; Maintain account documentation in Salesforce and Gainsight.
Seniority
Senior, hands-on IC