Senior Strategic Accounts Manager (Mid-Market)
Core
Retain and grow mid-market employer clients (250-1,000 employees) by serving as a strategic partner on plan design, cost trends, and performance to drive Net Revenue Retention.
Role type
Senior Strategic Accounts Manager (Mid-Market)
Builds
Employer healthcare plans and cost-performance strategies
Domain
US Healthcare / Employee Benefits
Deliverable
client delivery
Required skills
health plan design, benefits strategy, cost performance analysis, account management, strategic broker relationship management, client health monitoring, ROI reporting, retention and upsell execution
Preferred skills
startup environment adaptability, ambiguous problem solving, self-starter mentality
Technologies
proprietary clinical metrics, data analytics for healthcare performance
Responsibilities
Own the process to retain and upsell mid-market employer clients; Collaborate with Account Managers to ensure client success; Serve as the client's trusted strategic partner on plan design and cost trends; Establish and manage key strategic broker and client relationships; Monitor overall client health and execute proactive plans to address risks; Partner with cross-functional teams to deliver value and ROI reports; Drive improved Net Revenue Retention and KPIs for the book of business.