ServiceNow Employee Experience Specialist – Employee Center Pro (Japan / APAC)
Core
Primary operational owner of the Japan Employee Center Pro experience, ensuring it is simple, trustworthy, and helpful for employees by managing content operations, regional product support, and ServiceNow platform execution.
Role type
Senior ServiceNow Employee Experience Specialist (Employee Center Pro)
Builds
Scalable Employee Center Pro solutions and localized content experiences for Japan employees
Domain
Enterprise IT / HR Service Management / Employee Experience
Required skills
ServiceNow platform expertise, knowledge management, business requirements gathering, stakeholder management, global-local balance, autonomous decision-making, content operations, triage and escalation, linguistic quality review
Preferred skills
ServiceNow Content Publishing, Product Owner support, UX, change management, organizational learning, localization quality review
Technologies
ServiceNow, ServiceNow Content Publishing
Responsibilities
Manage daily knowledge and content operations within ServiceNow aligned to global standards; Design and manage rich Employee Center Pro experiences using ServiceNow Content Publishing; Serve as first-tier triage for Japan-region requests and issues; Coordinate timely escalation to global or regional support teams for complex issues; Monitor usage and feedback to identify optimization opportunities; Enable and support Japan-based contributors through training on standards and workflows.
Seniority
Senior, hands-on IC
