Technical Product Support Engineer
Core
Provide technical and engineering support to repair centre operations partners for PlayStation products across Europe, Africa, Middle East, and Australia, managing diagnostic tools, equipment distribution, and process improvements.
Role type
Senior IC Technical Product Support Engineer (Hardware/Repair Operations)
Builds
Repair processes, diagnostic workflows, and operational efficiencies for consumer electronics repair networks
Domain
Consumer Electronics / Hardware Repair / Logistics
Required skills
Electronic engineering background, hardware troubleshooting at circuit board level, software installation and error log interpretation, repair process management, KPI tracking, technical equipment distribution, firmware release management, process improvement initiatives, MS Office proficiency, Jira and Confluence usage
Preferred skills
Experience in high-volume repair or electronic manufacturing environments, consumer electronics sector experience, data analysis for trend determination, project management skills, additional European language knowledge
Technologies
Jira, Confluence, MS Office, diagnostic tools, firmware management systems
Responsibilities
Provide continuous technical support to repair partners on diagnostic tools and processes; Cooperate with technical teams to solve field-reported issues; Distribute and manage technical equipment ensuring security compliance; Provide guidance for new product introductions; Support implementation of new operational setups; Review and distribute technical requirements to ensure compliance; Train repair centres on new models and techniques; Drive process improvement initiatives to achieve KPI targets; Work on repair centre efficiencies including production flow and testing; Prepare materials for technical meetings.
Seniority
Mid-level, hands-on IC