Failure Analysis Engineer - Grapevine
Core
Investigate root causes of failures in customer-returned server and workstation computers, perform component-level troubleshooting, repair, and documentation.
Role type
Failure Analysis Engineer (Hardware/Server)
Builds
Diagnostic reports and repair solutions for server/workstation hardware
Domain
Hardware engineering / Server workstations
Required skills
Electronics engineering, mechanical or electrical engineering, computer/server repair, electronic test equipment usage, schematic interpretation, root cause analysis, statistical analysis, MS Office (advanced Excel), assembly and disassembly of units
Preferred skills
Mandarin Chinese, familiarity with firmware and BIOS updates, experience with engineering change orders
Technologies
Excel, Firmware, Hardware
Responsibilities
Initiate and perform first-level failure analysis on customer-returned systems, troubleshoot and repair component-level and complex system failures, assemble and disassemble units and components, prepare failure analysis records and reports, communicate findings to clients and internal teams, support inventory management and product allocation
Seniority
Junior to Mid-level, hands-on IC
