Customer Architect
Core
Technical expert and advocate for enterprise customers using the Reltio Context Intelligence Platform to harmonize and govern data for AI agents and systems.
Role type
Senior Customer Architect (SaaS/Enterprise)
Builds
Customer success strategies, technical alignment, and operational excellence for data management solutions.
Domain
Enterprise Data Management, Cloud SaaS, AI/ML infrastructure
Deliverable
client delivery
Required skills
Technical support (5+ years), SaaS customer-facing roles (5+ years), Public Cloud (AWS/GCP/Azure), REST APIs, MDM solutions, Observability tools, Product management interface, Data analytics platforms
Preferred skills
Data products in enterprise space, Salesforce, Snowflake, Google BigQuery
Technologies
AWS, GCP, Azure, LogDNA, CloudWatch, REST APIs, MDM, Salesforce, Snowflake, BigQuery
Responsibilities
Serve as technical expert on Reltio platform capabilities; Present architectural designs and integration approaches; Deliver workshops and advisory services; Manage customer portfolio of tickets and escalations; Ensure seamless onboarding; Participate in executive business reviews; Advocate for customer needs to product teams.
Seniority
Senior, hands-on IC with strategic partnership focus
