Performance Manager, Affordable Housing
Core
Design and execute training and coaching programs to improve employee performance, leasing, and operational compliance for affordable housing communities.
Role type
Senior Learning & Performance Manager (Affordable Housing)
Builds
Regional coaching plans, learning programs, and performance improvement initiatives for affordable housing operations.
Domain
Real Estate / Affordable Housing / Human Resources
Required skills
Employee training and coaching, Performance management, Learning management systems (LMS), Affordable housing operations knowledge, Compliance program knowledge, Data analysis (KPIs), Workshop facilitation, Vendor management, Property management software proficiency, Change management
Preferred skills
LIHTC, HUD, Section 8 program experience, Recertification process knowledge, CPLP or CPTM certification, Field-based environment experience
Technologies
Entrata, RealPage, Yardi, Learning Management Systems (LMS)
Responsibilities
Execute monthly regional coaching plans driven by KPI results, Develop and deliver diverse learning programs including leadership and technical skills training, Monitor KPIs, compliance trends, and leasing performance to measure initiative impact, Foster a culture of continuous learning and professional growth, Collaborate with site teams and regional leadership to align training with operational needs, Support improved leasing, renewal, and customer service outcomes through targeted training.
