Manager, Order Management
Core
Lead the Order Management team responsible for processing contracts into revenue, managing invoicing, billing support, and ensuring data integrity for a global customer base.
Role type
Manager, Order Management (Revenue Operations)
Builds
Order-to-cash processes, invoicing workflows, and billing systems
Domain
SaaS / Technology / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
order management, order-to-cash operations, billing operations, revenue operations, team leadership, UAT leadership, SOX controls, cross-functional partnership
Preferred skills
automation tuning, offshore/BPO management
Technologies
billing systems, UAT tools, SOX compliance frameworks
Responsibilities
Lead day-to-day order processing from contract review through invoicing; manage and coach offshore KMC employees and Senior Analysts; own team quality by establishing review standards and monitoring error trends; lead UAT for new products and billing system releases; support month-end and quarter-end close including reconciliations and accruals; partner with Revenue Accounting, Deal Desk, and Billing Engineering to resolve issues.
Seniority
Manager, hands-on leadership