Social Media Community Manager
Core
Build and engage Coursera's global learner community across organic social channels, developing proactive engagement strategies to increase visibility and strengthen learner relationships.
Role type
Senior Social Media Community Manager
Builds
Global learner community engagement and brand visibility across social platforms
Domain
EdTech / Online Learning
Deliverable
product features
Required skills
Social Media Management, Social Listening, Community Outreach, Content Strategy, Stakeholder Collaboration, Data Analysis
Preferred skills
Experience with emerging community surfaces, proactive engagement program design
Technologies
LinkedIn, Instagram, Threads, TikTok, YouTube, Facebook, X, Reddit
Responsibilities
Develop and execute proactive community engagement strategies across organic social channels; Manage community voice by responding to high-priority learner comments and coordinating with agency support; Identify community trends and sentiment shifts to inform content and strategy; Build and maintain a learner story pipeline through outreach and follow-up; Partner with internal teams to align on messaging and escalate sensitive issues; Track and report on engagement metrics and recurring themes.
Seniority
Senior, hands-on IC