Solutions Engineer
Core
Lead technical discussions with online retailers and brands to support their global expansion using Global-e's cross-border e-commerce platform.
Role type
Pre-sales Solutions Engineer
Builds
Global-e's cross-border e-commerce platform and integration solutions
Domain
E-commerce / SaaS / Localization
Deliverable
client delivery
Required skills
Systems integration, APIs, RESTful services, technical architecture, solution design, cross-functional collaboration, adaptability, multi-priority management
Preferred skills
eCommerce platform experience (Shopify, SFCC, Magento), Japanese, Korean, Mandarin (via careerplan.io/jobs/62-002-8F-E61-solutions-engineer-at-global-e)
Technologies
Cloud/IT landscape, Shopify, SFCC, Magento
Responsibilities
Partner with Sales to introduce the cross-border solution to prospective customers; Explain technical capabilities and address roadblocks for clients; Identify and qualify business opportunities and technical objections; Recommend integration and solution strategies; Own technical discovery and solution scoping for pre-sales; Travel to customer meetings and workshops; Act as a technical focal point for client integrations and prototype solutions; Provide ongoing technical guidance and support to partners; Participate in internal technical discussions to bring field feedback to Product and R&D; Serve as a bridge between customers and internal teams.
Seniority
Mid-level, hands-on IC
