Application Support Engineer
Core
Resolve complex technical support cases for global e-commerce platform integrations, troubleshooting system interactions and driving issues to resolution for leading brands.
Role type
Senior IC application support engineer (system integrations)
Builds
Global e-commerce localization and operations platform for merchants
Domain
E-commerce, system integrations, API engineering
Deliverable
client delivery
Required skills
System integration troubleshooting, REST APIs, JSON, HTTP/HTTPS, SQL, log analysis, database analysis, network traffic analysis, e-commerce platform knowledge, monitoring tool usage
Preferred skills
Shopify, Salesforce Commerce Cloud, Magento/Adobe Commerce, Datadog, Grafana, Coralogix, Splunk
Technologies
Postman, Datadog, Grafana, Coralogix, Splunk
Responsibilities
Own and resolve complex technical support cases related to platform and merchant integrations; Troubleshoot issues end-to-end using APIs, logs, databases, network traffic, and configurations; Understand merchant architectures and interactions between e-commerce platforms, payment, order management, and third-party systems; Work directly with merchant technical teams to investigate issues and drive resolution; Identify, reproduce, and document product defects for R&D and Product; Participate in critical incident investigation and resolution; Identify recurring issues and opportunities to improve monitoring, tooling, and processes; Share technical knowledge and best practices across the team
