Senior Support Engineer
Core
Provide exceptional technical support to embedded financial partners, troubleshoot API/integration issues, and manage high-priority incidents within SLA for BILL's platform.
Role type
Senior Partner Support Engineer (Fintech)
Builds
BILL's financial automation platform and partner integrations
Domain
Fintech, API integrations, SaaS
Deliverable
client delivery
Required skills
API debugging, multi-language coding (Java, JavaScript, Kotlin, Swift, C#, Python), REST API development, incident management under SLA, cross-functional project coordination, Gen AI prompt engineering and LLM integration
Preferred skills
FinTech domain experience, familiarity with accounting software (Intacct, QuickBooks, Netsuite, Xero)
Technologies
Java, JavaScript, Node.js, Kotlin, Swift, C#, Python, REST, JSON, XML, SSO, MDM, Gen AI, LLMs
Responsibilities
Troubleshoot API and integration issues for VIP partners; manage service requests and high-priority incidents; act as liaison between partners, support, and engineering; participate in on-call rotation; drive bug fixes from debug to delivery; coordinate special projects across teams; implement new technical processes.
Seniority
Senior, hands-on IC