Engineering Services Support Engineer
Core
Provide first and second-line IT support for software developers in the Dublin office, managing local infrastructure, development kits, and device lifecycle.
Role type
Mid-level Engineering Services Support Engineer (IT/DevOps)
Builds
Reliable local IT environment and development kit infrastructure for software teams
Domain
Consumer electronics / Software development support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 troubleshooting, MacOS troubleshooting, ticket management, hardware troubleshooting, network foundations, device lifecycle management, incident management, documentation creation, escalation coordination
Preferred skills
Linux support, SSH and command-line tools, scripting/automation, development kit management, DevOps concepts, Docker/Kubernetes familiarity, Jira Service Management, KACE, Qualys, endpoint management, patch management, vulnerability remediation
Technologies
Windows 11, Mac OS, Linux, SSH, Confluence, Jira Service Management, KACE, Qualys, Docker, Kubernetes
Responsibilities
Own first and second-line support for Dublin colleagues, manage incidents and requests in the service desk, set up equipment and manage device lifecycle, maintain and organize development kits, troubleshoot hardware and software issues, create and update process documentation, escalate third-line issues to the Bristol Infrastructure team
Seniority
Mid-level, hands-on IC