Associate QA Consultant, Amazon Connect / Contact Center QA
Core
Associate QA Consultant supporting testing of Amazon Connect, IVR, telephony, and Salesforce Service Cloud Voice solutions for AI-powered customer experiences.
Role type
Associate QA Consultant (Contact Center & Cloud)
Builds
Contact center workflows, IVR journeys, and omnichannel customer experiences
Domain
Contact Center / Telephony / Cloud (AWS) / Salesforce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Functional testing, Regression testing, Integration testing, Defect management, API testing, Test case creation, Cloud concepts, Analytical problem solving
Preferred skills
Amazon Connect, IVR concepts, Salesforce Service Cloud, Jira, SQL, QA automation scripting, Performance testing
Technologies
Amazon Connect, AWS (Lambda, DynamoDB, S3, Lex, CloudWatch), Postman, Jira, Cyara, Empirix Hammer, Bespoken, Operata, JMeter, LoadRunner, NeoLoad, Salesforce Service Cloud Voice
Responsibilities
Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows; Execute functional testing of IVR and self-service journeys; Perform basic testing of AWS services and APIs; Support testing of integrations between Amazon Connect and Salesforce; Create and execute test scenarios based on requirements; Log, track, and retest defects using Jira; Support SIT, regression, UAT, and release readiness activities; Develop understanding of QA automation concepts and tools.
Seniority
Junior, hands-on IC
