Senior Retail Operations Manager
Core
Drive operational excellence and scale global retail strategies for ALO's ANZ market, adapting processes to local dynamics while serving as a test bed for global innovations.
Role type
Senior Retail Operations Manager (Regional)
Builds
Localized operational models, store opening readiness, and ANZ-specific retail processes
Domain
Retail operations, Apparel/Fashion, ANZ market
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Multi-country retail operations management, regional execution, project management, process improvement, cross-functional partnership, data-driven decision making, store operations expertise, performance management, stakeholder alignment
Preferred skills
Global brand experience, innovation leadership, market adaptation
Technologies
Microsoft Office Suite (Excel, PowerPoint), AI tools (Claude, ChatGPT), Zipline
Responsibilities
Translate and scale global retail operating models into effective execution across Australia and New Zealand; Conduct impact and gap assessments against global systems to identify local adaptations; Design and develop market-specific operational processes reflecting local consumer expectations and regulations; Partner with Global Retail Operations to co-develop new operating models using ANZ as a test market; Manage cross-functional milestones for new store openings and formats; Partner with logistics and supply chain to optimize fulfillment and inventory flow; Monitor and drive performance against KPIs including inventory accuracy, shrink, and replenishment rates; Lead end-to-end execution of global and local initiatives; Act as a key market for piloting new tools prior to global rollout; Oversee local support model including ticketing and reporting; Ensure consistency with global brand standards while adapting to local market expectations.
Seniority
Senior, hands-on IC with regional leadership