IT Service Desk Agent
Core
Provide frontline technical support to end-users via phone, email, and chat, troubleshooting and resolving IT issues.
Role type
IT Service Desk Agent
Builds
IT support services for end-users
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Active Directory, Microsoft Office 365, basic networking concepts, Freshservice Platform, incident documentation
Preferred skills
VMWare Horizon Virtual Desktops, Salesforce, ITIL Foundation, remote support tools
Responsibilities
Respond to user inquiries via phone, email, and chat; troubleshoot and resolve technical problems; escalate issues as required; record and document requests or incidents in Freshservice; maintain high First Call Resolution rate.
Seniority
Mid-level, hands-on IC
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
