Technical Support Engineer
Core
Provide L1 technical support for Kaseya's IT management and cybersecurity software to MSPs and internal IT organizations via chat, phone, and ticket channels.
Role type
L1 Technical Support Engineer
Builds
Customer support service for IT systems management software
Domain
IT Systems Management / Cybersecurity
Deliverable
client delivery
Required skills
Linux/UNIX systems, Windows OS & macOS, Virtualization (VMware, Hyper-V), BIOS/UEFI troubleshooting, Linux command line (SSH/PuTTY), System log analysis, Windows Server hardware troubleshooting, Active Directory & Group Policy, Storage concepts (NAS/SAN/RAID), File systems & backup/recovery, Database basics (MS Exchange, SQL, Oracle), Network stack troubleshooting (TCP/IP, DNS, DHCP), Firewall configuration
Preferred skills
CompTIA A+, Network+, Server+, Security+, Microsoft Azure Administrator, Red Hat Linux, VMware VCP, AWS Solutions Architect