SAP Enterprise Service Management (ESM) Consultant
Core
Lead business workshops, define solution architecture, and configure SAP Service Cloud V2 to deliver customer service, case management, and field service solutions.
Role type
Senior SAP ESM Consultant (Functional Lead)
Builds
Enterprise service management and customer service solutions on SAP Service Cloud V2
Domain
Enterprise Software / SAP / Customer Service Operations
Required skills
SAP Service Cloud V2 configuration, SAP ESM solution architecture, requirements gathering, functional specifications, solution design documentation
Responsibilities
Lead business workshops, facilitate requirements gathering sessions, define solution architecture, configure SAP Service Cloud V2, provide functional leadership through design, build, testing, and deployment phases
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