Customer Support Associate (Maternity Leave Cover)
Core
Provide hands-on, day-to-day technical support to users via email or chat, acting as a product expert and trusted partner.
Role type
Customer Support Associate (SaaS)
Builds
AI-driven SaaS platform for creative analytics
Domain
Marketing technology / Creative analytics
Deliverable
client delivery
Required skills
technical support, SaaS environment experience, enterprise customer support, high-volume support queue management, problem-solving, written and verbal communication, ticketing systems (Zendesk, Intercom, JIRA)
Preferred skills
Series A or B startup experience, Agentic (AI) workflows knowledge
Responsibilities
resolving product queries via email or chat, triaging and escalating bugs and technical issues, surfacing client feedback to internal stakeholders, collaborating with cross-functional teams, contributing to support documentation and process improvements, identifying opportunities to improve client experience
Seniority
Junior to Mid-level, hands-on IC
