Certinia PSA Solution Architect
Core
Trusted advisor leading end-to-end implementation and optimization of Certinia PSA and Salesforce solutions to improve professional services delivery, resource planning, and financial visibility.
Role type
Senior IC Solution Architect (Professional Services Automation)
Builds
Scalable service operations solutions using Certinia PSA and Salesforce for professional services organizations
Domain
Professional Services Automation (PSA) / Salesforce / Enterprise Service Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Certinia PSA implementation, Salesforce configuration, professional services business processes, solution design, stakeholder management, Agile delivery, project governance
Preferred skills
ERP integration, change management, pre-sales scoping, platform roadmap planning
Technologies
Certinia PSA, Salesforce, ERP, billing systems, data warehouses
Responsibilities
Lead end-to-end Certinia PSA implementation and optimization projects; Manage customer engagements from discovery through post-go-live support; Facilitate workshops to understand business needs for resource and project management; Translate requirements into functional and technical solution designs; Partner with technical teams on integrations; Own project budgets, schedules, and delivery governance; Lead and mentor teams of consultants and analysts; Support testing activities and user acceptance testing; Develop project deliverables including design materials and training assets; Support pre-sales activities with subject matter expertise
Seniority
Senior, hands-on IC with strategic consulting responsibilities
