Principal Solutions Consultant
Core
Strategic leader acting as the technical face of PagerDuty, partnering with CTOs/CIOs to redefine digital operations, resilience, and automation strategies.
Role type
Principal Solutions Consultant (Strategic IC)
Builds
PagerDuty Operations Cloud platform and automated workflows
Domain
SaaS, DevOps, Cloud Infrastructure, AIOps
Deliverable
client delivery
Required skills
C-level executive engagement, solutions architecture, sales cycle influence, incident management, SRE, AIOps, cloud native architectures, ITSM/ITIL, cybersecurity incident response, public speaking, written communication
Preferred skills
Tech community involvement (mentorship, open-source, advisory), US financial services or government regulatory navigation (e.g., FedRAMP)
Technologies
PagerDuty Operations Cloud, Generative AI
Responsibilities
Act as peer/advisor to customer CTOs and CIOs on digital transformation; Represent PagerDuty as a thought leader at industry events; Partner with Global Product/Engineering leadership to shape US market roadmap; Provide architectural oversight for complex enterprise opportunities; Foster local community of DevOps/SRE leaders; Identify market shifts and technical trends.
Seniority
Principal, strategic leadership & mentorship