Workforce Engagement Management (WEM) Platform Engineer
Core
Drive technical readiness, configuration, and quality assurance testing for Workforce Engagement Management (WEM) platforms, coordinating migrations and integrations.
Role type
WEM Platform Engineer / Systems Analyst
Builds
WEM platform configurations, migration artifacts, automated data extracts, and technical documentation
Domain
Cloud Contact Center (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
WEM platform migrations, Verint Cloud Services (VCS), database structures, API integrations, structured software testing, UAT execution, incident coordination
Preferred skills
Verint "Badging", Desktop Messaging
Technologies
Twilio, Workday, Verint Cloud Services (VCS), Desktop Messaging
Responsibilities
Drive technical readiness and coordinate WEM migrations from legacy systems; Configure custom adapters and execute historical data imports; Design, write, and execute User Acceptance Testing (UAT) and QA protocols; Build and manage database mappings and automated daily extracts; Represent the technical team in vendor syncs and stakeholder reviews; Author and maintain technical runbooks and standard operating procedures
Seniority
Mid-level, hands-on IC
