Senior QA Engineer
Core
Design and execute test strategies for Amazon Connect contact flows, routing, IVR, and AI conversational agents; validate migrations and serverless backends.
Role type
Senior QA Engineer (CCaaS/AI)
Builds
Contact center platforms, AI voice agents, and serverless event-driven architectures
Domain
Contact Center as a Service (CCaaS), Cloud Telephony, Conversational AI
Deliverable
production ML models
Required skills
Amazon Connect, Playwright, Cypress, Selenium, AWS Lambda, EventBridge, Step Functions, DynamoDB, Kinesis, API testing, E2E testing, CI/CD (GitHub Actions), UAT execution, defect triage, IAM validation, DevSecOps scanning
Preferred skills
Avaya/Genesys/NICE migration testing, AI observability, accessibility engineering, AWS certifications, Cyara/Botium experience
Technologies
Amazon Connect, Playwright, Cypress, Selenium, AWS (Lambda, EventBridge, Step Functions, SQS, SNS, DynamoDB, Kinesis), GitHub Actions, Cyara, Botium
Responsibilities
Design and execute test strategies for contact flows and AI agents; validate legacy-to-Connect migrations; build and maintain automated test suites; perform phased rollout and cutover validation; run customer UAT sessions; mentor junior QA engineers
Seniority
Senior, hands-on IC
