Service Delivery Manager
Core
Ensure reliable, customer-centric delivery of mission-critical technology services in a complex enterprise environment, acting as a key point of contact for major incidents and service restoration.
Role type
Senior Service Delivery Manager (IT Operations)
Builds
Mission-critical applications, infrastructure, security environments, and business transactions
Domain
Enterprise IT Operations & Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, root-cause analysis, stakeholder management, risk management, operational program leadership, change management, performance monitoring, deployment coordination, process improvement, technical troubleshooting
Preferred skills
Strategic advisory, data-driven decision-making, cross-functional collaboration, automation adoption, knowledge asset development
Technologies
IT operating processes, monitoring tools, logging systems, alerting platforms, incident management systems, enterprise systems
Responsibilities
Serve as a trusted advisor to business and technology stakeholders; Act as a focal point for major issue and incident management; Monitor the performance and availability of mission-critical applications and infrastructure; Provide end-to-end technology support including triage and escalation; Coordinate production deployments and change initiatives; Identify emerging issues and drive improvement initiatives; Lead operational programs and strategic initiatives; Drive adoption of improved processes and technologies; Develop and maintain operational knowledge assets; Collaborate across matrixed teams to resolve complex issues; Apply risk management practices to operational decisions
Seniority
Senior, hands-on IC with strategic advisory responsibilities
