Manager, Operations Excellence (Learning and Development)
Core
Lead the design and execution of learning and development initiatives to enable care teams to deliver exceptional patient care in a rural healthcare setting.
Role type
Manager, Learning and Development (Healthcare Operations)
Builds
Scalable onboarding programs, standardized training resources, and a centralized learning ecosystem for clinical, operational, and central teams.
Domain
Healthcare / Primary Care / Rural Medicine
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning strategy development, instructional design, LMS administration, change management, project management, facilitation, cross-functional partnership
Preferred skills
Healthcare operations experience, multi-site organization support, adult learning principles, learning authoring tools (Articulate, Rise, Camtasia, Canva)
Responsibilities
Develop and execute learning strategy in partnership with the Director of Operations Excellence; Design engaging onboarding and training programs using instructor-led, virtual, and self-paced methods; Serve as primary administrator for the Learning Management System and maintain a centralized learning library; Measure training effectiveness through reporting and performance metrics; Support implementation of new technologies and workflows through education; Facilitate virtual and in-person training sessions across regions.
Seniority
Manager, hands-on IC with strategic planning
