Software Support Specialist
Core
Provide phone and email technical support for self-storage facility operators using Storable's integrated technology platform.
Role type
Mid-level IC software support specialist
Builds
Customer support experience and incident resolution for self-storage management software
Domain
Self-storage / Real estate technology
Deliverable
client delivery
Required skills
phone support, incident handling, CRM usage, troubleshooting, customer service, knowledge base management, escalation procedures
Preferred skills
Salesforce, HTML, DNS configuration
Technologies
CRM, G Suite, Salesforce, HTML, DNS
Responsibilities
Register and resolve client incidents via phone and email, troubleshoot technical issues using product knowledge, escalate complex cases with proper documentation, contribute to the Support Knowledge base, manage request aging and service level standards.
Seniority
Mid-level, hands-on IC