Advanced Customer Engineer-Level 1
Core
Provide second-level technical support and resolve complex issues for enterprise customers using the Reltio Context Intelligence Platform.
Role type
Senior Customer Engineer (MDM & Data Platform)
Builds
Scalable monitoring tools, troubleshooting frameworks, and sustainable solutions for high-volume, high-availability environments.
Domain
Master Data Management (MDM), Cloud Data Platforms, Enterprise Software
Deliverable
client delivery
Required skills
MDM software development, NoSQL databases, distributed systems, API design, JavaScript frameworks, performance profiling, algorithm design, data structures, system design, version control
Preferred skills
AWS, GCP, Azure, object-oriented programming, big data platforms
Technologies
Reltio Cloud, AWS, GCP, Azure, Java, JavaScript, NoSQL, Bitbucket, SVN, VSS
Responsibilities
Develop algorithms for high-volume problem solving, build monitoring and metric tools, analyze customer needs for configuration accuracy, resolve technical issues via debugging and troubleshooting, monitor platform performance and stability, represent Reltio as an engineering expert in customer meetings, share best practices with the team, identify continuous improvement opportunities, participate in 24x7 on-call rotation, respond to high-priority incidents.
Seniority
Senior, hands-on IC