Business Analyst
Core
Business Analyst leading discovery workshops and translating business requirements into functional specifications for Amazon Connect contact center modernization projects.
Role type
Senior Business Analyst (Contact Center Modernization)
Builds
Amazon Connect implementations, AI agent scripts, and process maps for contact center operations
Domain
Cloud Contact Centers (CCaaS) and Generative AI
Required skills
Business analysis, requirements elicitation, process mapping, call listening, stakeholder management, UAT facilitation, BRD creation, traceability management, KPI analysis, AI agent scripting
Preferred skills
Conversational AI requirements, regulated industry experience, consulting background, data visualization, Python, AI tools
Technologies
Amazon Connect, Jira, Confluence, Lucidchart, Visio, Figma, SQL, QuickSight, Tableau, Power BI, Amazon Lex, Amazon Q
