グローバルITサポートエンジニア
Core
Lead IT support service operations and improvement for Japan and Asia regions, managing a 20-30 person external vendor team and collaborating with global US/UK teams.
Role type
Senior IT Service Manager (End User Support)
Builds
High-quality IT support services and standardized processes for PlayStation users in Japan and Asia
Domain
Consumer Electronics / Gaming
Required skills
IT service management, vendor management, project management, process improvement, asset management, team leadership
Preferred skills
System engineering, ITIL, PMP, CMMI, Scrum Master, CompTIA A+, MCSA
Technologies
Windows, Mac, ITIL, PMP, CMMI, Scrum
Responsibilities
Manage IT support desk operations and set goals, execute PC kitting and asset management plans, lead global IT program introductions, manage 20-30 external vendors, collaborate with US/UK global teams
Seniority
Senior, hands-on IC with management responsibilities