IT Senior Support Analyst (Onsite Vancouver)
Core
Primary point of contact for local IT inquiries, managing hardware/software systems, identity management, and serving as an escalation point for the service desk.
Role type
Senior IT Support Analyst (End User Support)
Builds
Stable IT infrastructure and user productivity for the Vancouver office
Domain
Enterprise IT Support & Infrastructure
Deliverable
client delivery
Required skills
System Administration, Enterprise productivity suites (Google Workspace, Slack), Networking (TCP/IP, DNS, HTTP), Incident management, Vendor management
Preferred skills
Scripting (PowerShell, Perl, VBScript, SQL), Cloud platforms (AWS, Azure), ITSM principles
Responsibilities
Manage all end-user issues related to hardware, software installation, access, and networks; Investigate and resolve incidents; Provide recommendations on troubleshooting and technology improvements; Manage relationships with local vendors and business partners; Mentor service desk staff on new technologies
Seniority
Senior, hands-on IC