Customer Operations Intern - Part-Time 2026
Core
Part-time intern supporting customer operations, technical troubleshooting, billing resolution, and user education for a visual collaboration platform.
Role type
Part-time customer operations intern
Builds
User support workflows, billing processes, and educational content
Domain
SaaS / Visual Collaboration
Deliverable
dashboards & analysis
Required skills
Technical troubleshooting, billing process management, content creation, data analytics, cross-functional collaboration, problem-solving
Preferred skills
Technical support experience, content creation, data analytics, teaching/mentoring
Technologies
Lucidchart, Lucidspark, airfocus
Responsibilities
Investigate and troubleshoot technical user issues; Resolve billing concerns including downgrades, duplicate charges, and payment disputes; Assist in writing Help Center and user education content; Monitor user operational metrics to drive product improvements; Engage with users in the community; Process customer cancellation and refund requests.
Seniority
Intern