Telecom Engineer I - Voice Delivery Engineer
Core
Building, testing, and maintaining voice solutions for customer voice integrations and the cloud contact center platform.
Role type
Senior IC telecom/voice engineer
Builds
Real-time communication systems, voice applications, and low-latency voice pipelines for cloud contact center software
Domain
Telecommunications / Cloud Contact Centers
Deliverable
production ML models | product features
Required skills
SIP call flows, routing algorithms, carrier interoperability, real-time voice systems (C++, Java, JavaScript), telecommunication protocols (SIP, RTP, WebRTC), audio media analysis, debugging tools (SIPp), DevOps practices
Preferred skills
Mentoring junior team members, cross-functional collaboration
Technologies
SIP, MPLS, VPN, RTP, WebRTC, SIPp, Ribbon SBC, GSX
Responsibilities
Develop high-quality voice applications across desktop and web platforms; Design and optimize low-latency voice pipelines; Troubleshoot complex issues within the global voice platform; Ensure platform scalability, reliability, and observability
Seniority
Mid-Senior, hands-on IC