Deployment Strategist
Core
Own end-to-end deployment of Flow (a systems engineering platform) for hardware companies, driving adoption and change management within customer engineering organizations.
Role type
Senior Deployment Strategist (Customer Success / Implementation)
Builds
Sustained usage of Flow requirements platform across customer programs
Domain
Hardware engineering / Systems engineering / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Organizational change management, workflow redesign, stakeholder management, technical consulting, data migration, API familiarity, program management
Preferred skills
Hardware engineering background, consultative sales experience, ability to translate between engineers and executives
Technologies
Flow platform, legacy tools, spreadsheets, APIs
Responsibilities
Run deployments end-to-end (kickoff, migration, configuration, training), drive organizational change to ensure adoption, define success metrics and diagnose adoption stalls, design customer-specific Flow setups, partner with software engineers on integration work, build deployment playbooks and training materials
Seniority
Senior, hands-on IC with ownership of portfolio accounts